Q Are you a factory or a trading company? How many staff do you have in your factory?
A:

 Zhixin is a high-tech enterprise integrating scientific research, manufacturing, sales and service. Zhixin covers 10000m2 and has around 60 people in the workshop and is capable of manufacturing 200 machines annually and it aims to create a first-class brand and sincerely welcomes customers.

Q How many years of your company doing this machine? And where have you exported machine?
A:

Our chairman has been in this market for 20 years and our factory started in 2019. We are a young but experienced factory and manufacture more than 200 machines every year. And we have exported to Romania, Slovenia, Italy, Greece, Germany, France, Spain, Georgia, USA, Canada, Guatemala, Jamaica, Ecuador, Peru, Mexico, Colombia, Chile, Argentina, Panama, Brazil, Dominican Republic, Kenya, South Africa, Latin America, South America, Saudi Arabia, Asia and Africa and so on.

Q What is your best-selling product?
A:

With the plastic ban, the paper packaging for fast food is becoming more and more popular in the market, there is a great demand for Burger Box Machine, Carton Erecting Machine, Paper Box Machine, Paper Plate Machine and Compartment Paper Food Box Machine and Lunch Box Machine.

Q Where is your factory located? How far is your factory from the airport and train station?
A:

The factory is located in Pingyang, it will be about 1.5 hours from the airport to our factory and 15 minutes from Ruian Railway Station.

Q What is the machine delivery time? What is the packing way for delivery?
A:

Generally speaking, the machine could be shipped out within 15-20 days after confirming everything. The machine would be spayed with anti-rust oil and then wrapped with stretch film, at last, it would be packed in non-fumigation wooden box. Products are generally shipped from Ningbo Port, China to the destination port by sea.

Q How about the machine guarantee?
A:

During the production process, we will adopt strict inspection process to ensure product quality. During one year, any parts damaged caused by machine-self, the seller will repair/replace the spare parts for free, but the buyer should pay the freight. After one year, the seller will supply the spare parts to buyers as the cost. The machine service is all around the machine’s life.

Q How about after-sales service? Do you have detailed and professional installation manual?
A:

Yes. We devote lots of time to improving the installation manual. Now together with installation video, the manual is detailed enough for our clients to install accordingly step by step. And our team is always ready to help solve any problem you encounter during the installation till everything is going smoothly.

Q Do you attend the fair to show your products?
A:

Yes, we will attend the domestic and international fairs to show our products such as Printing South China, China Print, InterPack, Expo Pack and other fairs around the world.

Q Which certificate do you have?
A:

The machine conforms to the EU CE standard.

Q Does Zhixin accept customized machines?
A:

Yes, we can customize the machine according to your requirements.

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